Comments on: Harrowing experience with AIRTEL http://www.varunrattansingh.com/2007/04/21/harrowing-experience-with-airtel/ Every day is a new fight ! Thu, 27 May 2010 03:02:34 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: D http://www.varunrattansingh.com/2007/04/21/harrowing-experience-with-airtel/comment-page-1/#comment-65 D Sun, 12 Apr 2009 17:47:04 +0000 http://himvani.com/maverick/?p=9#comment-65 Well, the BPO system does have its problems, as we poor consumers have been learning through grappling with the short end of the stick. Airtel though, takes the cake. I am an airtel subscriber and have given up calling the helpline numbers, and after months of high blood pressure, wasted conversations and time, decided that its simpler to disconnect the landline! And I have heard similar stories from other friends. Just as an example, here is another one, I had to personnaly visit an airtel kiosk one day where a gentleman quite obviously from the South of the country and travelling through this part, was trying to explaint to the man behind the counter, that simplygetting through to the correct dept. at airtel takes ages and hence escalated call costs whem one is on roaming and got a pat reply from the unprofessional airtel chap -' well who's stopping you from going to another phone company'! Talk about unprofessionalism and exasperation. If at that point, I had a spare shoe, I would have gladly flung it at the idiot - in line with the recent spate of journalistic modes of protest. But to be honest, not sure if airtel would have bothered about that either! Well, the BPO system does have its problems, as we poor consumers have been learning through grappling with the short end of the stick. Airtel though, takes the cake. I am an airtel subscriber and have given up calling the helpline numbers, and after months of high blood pressure, wasted conversations and time, decided that its simpler to disconnect the landline! And I have heard similar stories from other friends. Just as an example, here is another one, I had to personnaly visit an airtel kiosk one day where a gentleman quite obviously from the South of the country and travelling through this part, was trying to explaint to the man behind the counter, that simplygetting through to the correct dept. at airtel takes ages and hence escalated call costs whem one is on roaming and got a pat reply from the unprofessional airtel chap -’ well who’s stopping you from going to another phone company’! Talk about unprofessionalism and exasperation. If at that point, I had a spare shoe, I would have gladly flung it at the idiot – in line with the recent spate of journalistic modes of protest. But to be honest, not sure if airtel would have bothered about that either!

]]> By: NITYIN http://www.varunrattansingh.com/2007/04/21/harrowing-experience-with-airtel/comment-page-1/#comment-3 NITYIN Sun, 08 Jun 2008 16:39:44 +0000 http://himvani.com/maverick/?p=9#comment-3 Airtel is more focussed on sales than after sales.. It is the same story here in Himachal. The 121 helplines are simply useless. The only good part of Airtel here is they have a pretty good coverage around the state and have a good network. My brother works for the company and for every small problem I have to ring him up. Guess others are not so lucky! Airtel is more focussed on sales than after sales..

It is the same story here in Himachal. The 121 helplines are simply useless. The only good part of Airtel here is they have a pretty good coverage around the state and have a good network. My brother works for the company and for every small problem I have to ring him up. Guess others are not so lucky!

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